Faircape Restaurant & Catering Meal Booking

Order your daily meals, or view, edit and cancel an existing booking.

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Select your property

Welcome back - your details are filled in from last time. Just choose the date and continue.

Unit Number (staff: enter "Staff"; Faircape orders: enter "Faircape")

Surname

First Name

Date you are ordering for

Special Events use the event's own date.

Remember my details on this device (untick on a shared tablet)

Healthcare patients and families

Order from the Wellness Cafe here - no unit number or surname check needed. Staff: use the Unit Number "Staff" above instead.

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You're invited! No unit number or surname check needed - just RSVP directly.

Your order so far

Choose another menu below to add to this order, or submit it now.

What would you like to order?

Images in the menus are for illustration purposes only.

Your details

Are you a Next of Kin/Family Member, or a Faircape Health Patient?*

First Name*

Last Name*

NOK/Family member making this booking

Patient/Resident First Name*

Patient/Resident Last Name*

Which patient/resident is this booking for?

Unit Number* (staff: enter "Staff"; Faircape orders: enter "Faircape")

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Hang tight!

Your menu is on its way - it can take a few seconds to load. Thanks for your patience!

When would you like this meal?

Booking Date*

Please kindly acknowledge the notes below:

Meal Sitting*

Choose your dining room lunch service sitting.

Expected Arrival / Collection Time*

Email*

Preferred Table Number (optional)

Choose your meals

Images in the menus are for illustration purposes only.

Sit down, takeaway or delivery?

Preferred Delivery Time

Choose your table

Seats needed

Payment Method*

Review your booking

Who is sitting where

See which tables your friends have booked, then book a seat at the same table under New Booking.

Date

Time

Find your bookings

Unit Number

Surname

Card Payment

Catering Account

Total

This reflects only orders placed through this online booking system. It does not include the cost of Daily Meal menu items,Pasta or Soup of the day meal items or anything ordered in person at the facility, restaurant, or cafe, and it is not a reflection of any payment made or owing.

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You already have a booking for that day

How this works

Getting started

Select your property, then enter your Unit Number, First Name and Surname and choose the date you're ordering for. Your Unit Number and Surname are checked to verify it's really you — this protects against accidentally booking at the wrong village. If it doesn't match, double-check your details and try again; there's no limit on attempts.

Your details are remembered

After your first visit, this device remembers your property, unit number, names and email, so you only need to choose the date. Tap "Not you? Clear details" to change them, and untick "Remember my details" on a shared tablet. My Bookings opens straight onto your own bookings.

Ordering from more than one menu

On the review page, tap "Add & order from another menu" to keep that booking and choose from a different menu (for example a pizza from the Cafe as well as the Daily Meal). When you're done, submit the whole order at once. Each menu becomes its own booking with its own reference, so you can still change or cancel each one separately.

Sitting with friends

Where your village has a seating plan, choosing "Sit down" lets you pick your table and see who is already sitting at each one, so you can join your friends. The Seating Plan tab shows who is sitting where for any date and time. Your name is shown at the table you book. Seats are held for 90 minutes from your booking time. You can also choose "No preference" and the Front of House staff will seat you. For bigger bookings, please contact the Front of House team.

Choosing what to order

Daily Meal, Cafe, Platter, and Specials (and the Wellness Cafe at healthcare facilities) each work the same way from there: pick a date and time (Daily Meal has a cutoff the day before; Cafe/Platter can be same-day with 30 minutes' notice), choose your items, and review before submitting. Some properties serve Daily Meal at one or more fixed sitting times instead of a free choice of time — you'll be asked to pick a sitting instead of a time in that case.

Viewing the current menu

Where available, a "View current menu" link shows the actual published menu document — use the ← / → arrows to flip through pages. Items like Pasta or Soup of the Day that rotate on their own show their current selection automatically, right on the item.

Options, exclusions & canapes

Some items offer choices (like bread type) — ordering more than one gets each its own choices. Use Exclusions/Special Request for anything else. Canape items (Platter menu) have a minimum order of 5.

Editing and cancelling

Daily Meal bookings can be edited or cancelled up until 11:00 the day before (or 11:00 on the configured cutoff day for a Sunday booking). Cafe, Platter and Specials bookings can be edited or cancelled up until 1 hour before the booking's own time.

My Bookings

Look yourself up with your Unit Number and Surname to see a calendar of your bookings (colour-coded by menu type), edit or cancel any of them within the cutoff, and see a running total of what you've ordered through this system for the current billing period — that total doesn't include anything ordered in person, and isn't a reflection of payment status.